The Humana Military Self Service Secure Portal provides members of the military with easy access to their health and retirement benefits, including healthcare, education benefits, and retirement savings. In this article, we'll show you how to login to the portal and use its various features.
How to login to your Humana Military Self Service Secure Portal
1. Go to www.HumanaMILSCAP.com and create an account if you don’t have one already.
2. Click the login link in the upper-right corner of the page.
3. Enter your email address and password into the fields provided and click the “Log In” button.
4. You will be taken to a screen that asks you to confirm your account by clicking the “Confirm Account” button. Once you have confirmed your account, you will be taken to the main Humana Military Self Service Secure Portal screen.
5. On this screen, click on the link in the left navigation bar labeled “My Profile”. This will take you to a screen that displays your current profile information, including your username and password. Make sure you remember these details because you will need them later when logging in to your Humana Military Self Service Secure Portal account
How to find your account number
If you have forgotten your Humana Military Self Service Secure Portal account number, you can find it by following these steps:
1. Log in to the secure portal.
2. Click on "My Account."
3. In the "Account Details" box, click on the "Account Number" link. This will take you to a page where you can find your account number.
How to change your password
If you have forgotten your Humana Military Self Service Secure Portal password, follow these steps to change it:
Log in to your Humana Military Self Service Secure Portal account. Click the "My Account" link in the top navigation bar. Click the "Password" link in the left navigation bar. Enter your current password in the "Password" field. Click the "Change Password" button. Enter a new password in the "New Password" field. Click the "Confirm New Password" button. Click the "Submit" button.
If you have forgotten your Humana Military Self Service Secure Portal username, follow these steps to change it:
Log in to your Humana Military Self Service Secure Portal account. Click the "My Account" link in the top navigation bar. Click the "Username" link in the left navigation bar. Enter your current username in the "Username" field.Click the "Change Username" button. Enter a new username in the "New Username" field. Click the "Confirm New Username" button.Click the "Submit" button.
How to dispute a bill
If you disagree with a bill you received from Humana Military Self Service, there are several ways to dispute the bill. You can call Humana Military Self Service customer service, or go through the secure portal.
How to file a complaint
If you are not satisfied with the services provided by Humana Military Self Service Secure Portal, you may want to file a complaint. Below are instructions on how to do so.
Step 1: Log into the secure portal.
Step 2: Click on the "Complaint" tab at the top of the screen.
Step 3: Complete the form and click "Submit."
Step 4: A confirmation message will appear, and your complaint will be saved in their system.
How to add an authorized user
If you are an authorized user and have previously logged in to the secure portal, you will need to add a new authorized user. To add a new authorized user:
1. Click the "Log In" button on the right-hand side of the home screen.
2. Enter your username and password if you have already logged in. If not, enter your username and click "Log In."
3. Click the "Users" tab at the top of the screen.
4. Click "Add User" and enter the full name, email address, and password of the person you want to authorize to use the secure portal. The person must be an authorized user on another Humana website or application. For example, if you are an authorized user on MyHealthAccount.humana.com, you can authorize someone else to use Secure Portal by entering their MyHealthAccount username and password into step 5 below.
5. Click "OK." The newly authorized user will be added to the list of users in step 4 above.
How to cancel your account
If you need to cancel your Humana Military Self Service Secure Portal account, please follow these steps:
1. Login to the Humana Military Self Service Secure Portal and go to the "My Account" tab.
2. Click on the "Cancel My Account" link next to your username.
3. Follow the instructions on the cancellation page.