Captive Portal is a security feature that allows your users to access your website through a secure authentication process. However, if you are experiencing problems with how your users are logging in, there are several solutions you can try. In this article, we will go over the different ways you can troubleshoot and fix the Captive Portal login problem.
What is a Captive Portal?
A Captive Portal is a website that is designed to restrict access outside of the site, usually by requiring users to authenticate themselves with a username and password. This can be used to prevent unauthorized access by employees or guests, or to protect sensitive data.
How do I know if my Captive Portal is not redirecting?
If you are having trouble logging in to your Captive Portal, there may be a problem with the redirection. You can check to see if the Captive Portal is redirecting you by visiting the URL directly. If you are still having trouble logging in, email your web admin for assistance.
How to Fix a Captive Portal that Isn't Redirecting
Captive portals are a great way to keep your employees safe while they're on the go, but they can sometimes be glitchy. If you're not seeing the usual redirection to your login page, here's how to fix it.
1. Make sure the portal is activated and registered with your company's domain name.
2. Check that the portal is configured correctly. Go to Settings > Security and make sure the Captive Portal is enabled and registered with your company's domain name. You may also need to enable cookies for the portal in your browser settings.
3. Verify that the captive portal URL is correct and accessible by your employees. This can be found in Settings > Portal URLs or in the address bar of their web browsers when they attempt to visit the portal from outside of your company's network.
4. Check that all of your employee's devices are properly configured to access the portal on port 443 (HTTPS). You can check this by searching for "port 443" in your device's internet browser and verifying that it displays the correct port number in the results.
5. Reset any passwords if necessary and make sure you have