Setting up and using your Zimbra support portal can be a daunting task, but with the right steps it can be a breeze. In this article, we'll show you how to login to your support portal, check your account status, and more.
What is a Zimbra Support Portal?
A Zimbra Support Portal is a Web-based interface that lets you manage your support tickets, access your account history, and more. It's a great way to stay organized and keep track of your support issues. To get started, sign in to your Zimbra account and click the Support Portal link on the left side of the home screen.
How to Login to your Zimbra Support Portal
If you need to login to your Zimbra Support Portal, follow these steps:
1. Log in to your account on the web portal.
2. Click the username icon in the top right corner of the screen and select Login.
3. Enter your user name and password and click OK.
4. The Login screen should now display your account details. If it doesn't, please check that you have entered your username and password correctly.
5. On the left hand side of the screen, under My Profile, click the Support Portal link.
6. The Support Portal home page should now display in a new tab or window.
7. Click the Login link in the top left corner of this page to enter your login credentials again. If everything is correct, you will be taken to a Success message confirming that you have successfully logged in to your support portal.
How to Use the Zimbra Support Portal
If you are not familiar with the Zimbra Support Portal, it is a web-based tool that provides access to support resources for your organization. The support portal can be accessed by logging in with your Zimbra account credentials. Once you have logged in, you will see the main screen of the support portal.
On the left side of the screen, you will see a list of categories. The categories include:
- Help Topics: This category contains general information about using the support portal and includes topics such as how to log in, how to search for help, and how to report a problem.
- My Organization: This category displays information about your organization, such as users and groups, tickets, and contacts. You can access all of this information by clicking on the My Organization link.
- Tickets: This is the main ticketing area of the support portal. You can create tickets, view tickets, reply to tickets, and track progress on tickets. You can also attach files to tickets.
- Contacts: This area lists all of your contact information for use in contacting
What are the Features of a Zimbra Support Portal?
A Zimbra Support Portal is a web-based interface that provides support users with quick access to their account, email, chat, and file sharing features. The support portal offers a single sign-on experience, so users can access their account and chat with support without having to remember multiple passwords. The portal also offers a searchable directory of support resources, including FAQs, knowledgebase articles, YouTube videos, and instructional slides.