Zendesk is a customer portal software that helps businesses manage their customer relationships. This article will show you examples of how to login to your Zendesk account and work with your customers.
How to login to your Zendesk account
If you've forgotten your login credentials or need to reset them, follow these steps:
1. Log in to your Zendesk account.
2. Click on the "My Account" button at the top of the page.
3. Under "Login credentials," enter your email address and password.
4. Click on the "Reset my login credentials" link in the "Summary" column to reset your password.
5. If you're having trouble logging in, please reach out to their support team for assistance.
How to change your password
If you have forgotten your password, you can reset it on the Zendesk Customer Portal. To login, follow these steps:
1. On the homepage of the portal, click on the Login link in the top right corner.
2. Enter your email address and password into the form fields and submit them.
3. Click on the Log In button to log in to your account.
4. If you are not already logged in, you will be prompted to log in now.
5. You will now see a list of your active projects on the left side of the page.
6. On the Projects tab, select your project from the list and click on its Edit button to open its details page.
7. On the Details page, under Project Settings, click on Change Password in the Login section at the top of the page.
8. Enter your new password into the Password field and click on Change Password again to confirm it.
How to disable two-factor authentication
Disabling two-factor authentication can be a security risk if you don’t have another way to verify your identity. You can disable two-factor authentication for Zendesk customer portal users in the following ways:
Sign into your account on the customer portal. Click Settings on the menu bar and then click Authentication. Under Two-factor authentication, select the checkbox next to Use two-factor authentication. Click Save changes.
You can also disable two-factor authentication for specific users by signing into their accounts and clicking Settings on the menu bar and then clicking Authentication. Under Two-factor authentication, select the checkbox next to Disable two-factor authentication for this user. Click Save changes.
How to troubleshoot common login issues
If you're experiencing problems logging in to your Zendesk customer portal, follow these troubleshooting steps.
How to add an employee or contractor
If you are an employee or contractor with Zendesk, you can add yourself to the portal as follows: 1. Log in to your account on the portal. 2. Click Employees or Contractors on the left side of the screen. 3. Select Add an employee or contractor. 4. Enter your full name and email address, and select Submit. 5. In the confirmation message that appears, click OK to add yourself to the portal.