If you are a patient at St Thomas Hospital in London, Ontario and have been experiencing any difficulties logging into the Patient Portal online, then this article is for you. In this guide, we will show you how to login to the Patient Portal using your username and password.
How to login to the St Thomas Patient Portal
If you are a patient at St Thomas Hospital, and have been assigned a login name and password, you can access the Patient Portal through the hospital’s website. The Patient Portal is a centralized online tool that provides patients with easy access to their medical records, health information, and appointment reminders.
To log in to the Patient Portal, visit stthomas.on.ca and click on “Patient Portal” in the top menu bar. You will be prompted to enter your login name and password. If you have not been assigned a login name and password, or if you have forgotten your password, please contact the hospital’s front desk for assistance.
How to find your health information
If you have registered with the St Thomas Patient Portal, or have received a patient portal account email, you can login to the portal by following these instructions:
1. Click on the “Patient Portal Login” link in the main menu of the portal. This will open a new tab in your browser.
2. Enter your registration or login information, and click “Log In”. If you have not registered with the Patient Portal, or do not have an account, click “Create Account” and follow the instructions.
3. Once you have logged in, you will see a list of your recent activities on the Patient Portal. You can also access your personal health information by clicking on “My Health Information” in the main menu of the portal.
How to view your health records
If you have a health account with St Thomas, you can view your records by logging in here. Once you are logged in, click on "My Health Record" on the left-hand toolbar. You will then be able to see all of your appointments, tests and other health information.
How to update your personal information
To update your contact information or to change your password, please click the
"Login" link on the top right corner of their website.
We strongly recommend that you sign in to their website using a valid username and password in order to protect your account and personal information. If you have forgotten your username or password, please contact them at [email protected] and we will help you restore your account.
How to request a copy of your health records
If you are a patient at St Thomas Hospital and would like a copy of your health records, please follow these steps:
Go to the website www.stthomas.org.uk and click on "My Account" in the top right-hand corner of the screen. Enter your contact information and click on "Request a Copy". You will be redirected to a page where you can enter your name, date of birth, NHS number and email address. You will then be asked to select your hospital from the list of options. Click on "Submit Request". A confirmation message will be sent to you and your request will be processed within 10 working days. A copy of your health records will be mailed to you directly from their health records department.
How to make a complaint about the St Thomas Patient Portal
If you have a complaint about the St Thomas Patient Portal, the first step is to login and create a Complaint Form. You can find the Complaint Form on the homepage of the portal.
To login to the portal, click on "Login" in the top left corner of the homepage. Enter your user name and password and click on "Log In." If you have already logged in to the portal, you will be taken to the "Homepage."
The Complaint Form is located on the left side of the screen under "Compliments & Complaints." You will need to complete all fields in order to make a complaint. The information you provide will help us resolve your issue as quickly as possible.
If you need additional assistance logging in or creating a complaint, please contact them at 1-855-ST-THOMAS (1-855-782-4687). We are available 24 hours a day, 7 days a week.
Conclusion
If you are a patient at St Thomas Hospital, or have any questions about your health or hospital care, their Patient Portal is the best way to get in touch. You can use their online form to ask general questions about your treatment or hospital stay, or to submit a complaint. We also have a wealth of information on their website about how the Patient Portal works and what you can expect when using it. If you need help logging in, please don’t hesitate to contact them on (801) 881-8000 ext. 1212 or via email at [email protected].