A lot of people are having issues with the Skylanders Giants game not loading on their Portal devices. If you're one of these people, we've got a few tips on how to fix the problem!
How to fix Skylanders Giants not working on Portal
If you are having trouble logging in to Skylanders Giants on your Portal device, follow these steps:
First, make sure that you have the latest version of the Portal app installed.
Next, try resetting your Portal device by following these steps:
-Locate the reset button on your Portal device and press it.
-Confirm that you want to reset your Portal by pressing the OK button.
-Your Portal will now restart and you will be prompted to login again.
-If you are still having trouble logging in, please contact them at [email protected] for further assistance.
How to login to Skylanders Giants
If you're having trouble logging in to Skylanders Giants, follow these steps:
1. Launch the game and sign into your Skylander Giants account. If you don't have an account, create one now.
2. On the main menu, select "My Skylanders."
3. Select "Login." If you're having trouble logging in, enter your email address and password into the appropriate fields, and click "Log In."
4. If you're still having trouble logging in, contact customer service.
How to get your old Skylanders Giants account back
If you have ever lost your Skylanders Giants account, or if you just want to get a new one, here are the instructions for doing so.
First, make sure that you have the game installed on your computer. Next, go to Skylanders.com and log in using your email address and password. If you don't have an account, you can create one by clicking the "Create Account" button on the left side of the page.
Once you are logged in, click the "My Skylanders" tab on the left side of the page. You will see a list of all of your saved Skylanders figures and their associated levels. To get your old account back, click on the name of the character that you want to retrieve your data for and then click the "Retrieve Data" button located underneath it. This will take you to a page where you can enter your email address and password to complete the process. Once you have completed this process, your old data will be transferred over to your new account and you will be able to play with it immediately!
Conclusion
I'm having the same issue. All of my Skylanders Giants figures are not registering on Portal. I've tried all the different combinations of characters and devices, but they just don't seem to want to work. Any help would be much appreciated!