If you are looking to log into your Silver Oaks Apartments Resident Portal, you have come to the right place! In this article, we will show you how to login and use all the features of the portal.
How to login to the Silver Oaks Apartments Resident Portal
If you are a resident of Silver Oaks Apartments, you may need to login to the Resident Portal in order to access certain important information and services. Follow these steps to login:
Step 1: From any computer in the Silver Oaks Apartments network, open your web browser and type in the address of the Resident Portal (http://silveroaks.com/resident-portal).
Step 2: Enter your user name and password. If you have not changed your password since becoming a resident, the default user name and password are "resident" and "password."
Step 3: Click "Login." You will be taken to the main page of the Resident Portal.
Step 4: In the left column, click on "My Profile." This will take you to a page where you can view all of your account information, including your contact information, payment history, account status, and more.
How to change your password
If you have forgotten your password, follow these steps:
1. Click on the "login" link on the homepage.
2. Enter your username and password in the appropriate fields.
3. Click on the "logout" link at the bottom of the page.
If you have difficulty logging in, please contact their office at (562) 997-2700.
How to report a broken window or door
If you notice a broken window or door at Silver Oaks Apartments, please take the following steps to report it:
1. Go to their resident portal and sign in.
2. Click "Report a Concern" on the top right-hand corner of the screen.
3. Select "Broken Windows/Doors" from the drop-down menu and fill out the form as follows:
a. Description of the problem: Please describe the nature of the problem with your window or door, including what time it occurred, where it is located, and how often it occurs.
b. Witness Names and contact information: Please list all names of people who saw or know about the broken window or door. If you are unable to provide contact information for any witnesses, please explain why in your report and we will try to find someone for you.
c. Photo(s) or video footage of the problem: If possible, please send us photos or video footage of the broken window or door so that we can better understand what happened.
d. Request for service: If you would like us to come out and fix the problem, please indicate this in your report
How to dispute a billing error
If you have an issue with your billing, there are several ways to dispute it. You can contact the property management company, dispute the charge with your credit card company, or file a complaint with the apartment complex's management company.
How to find your unit number
To find your unit number, go to the "My Account" page on the Silver Oaks website. Under "Your Account," select "My Unit." The unit number will be listed next to your name.
If you have difficulty finding your unit number, please contact them at (619) 287-7000 or [email protected] and we will be happy to assist you.
How to contact building management
If you have a question or need assistance with your apartment, please contact the building management at (425) 444-9191. We are here to help!
Other useful information
If you are a resident of Silver Oaks Apartments and have forgotten your login information, please follow these instructions to retrieve it.
To access the Resident Portal, residents must first log in using their email address and password. Once logged in, residents can view their account information, including contact information and calendar events. If you need assistance accessing your Resident Portal or have any questions, please contact them at (919) 582-8200 or toll free at 1-800-772-2911.