When you are trying to log on to your portal, you might be encountering the following error: "Error: The user name or password provided is not valid." This article will show you how to fix this problem and login successfully.
How to login to a portal
If you are having trouble logging in to a portal, there are a few things that can help solve the issue. First, make sure that you have the correct username and password for the portal. Second, try using different browsers and/or devices to log in to the portal. Finally, if all else fails, email [email protected] for assistance.
How to change your username and password
If you've forgotten your username or password, there are a few ways to change them. In Windows, you can change your username by going to the Start menu and typing "net user" followed by your old username. You can also change your password by going to the Local Users and Groups window and clicking on "Change password." If you're using a Mac, you can change your username and password by opening System Preferences and clicking on "Users & Groups."
How to reset your password
If you have forgotten your password, or if you would like to reset it, please follow these steps:
1. Log into your portal account by clicking on the login link in the upper-right corner of any page.
2. If you are not already logged in, enter your user name and password in the appropriate fields and click on the Log In button.
3. Once you are logged in, select the My Account tab and click on the Password button.
4. Enter your user name and current password in the appropriate fields and click on the Reset Password button.
5. You will be asked to confirm your decision to reset your password; click on the Reset Password button again to proceed with the process.
How to sign out of a portal
If you need to sign out of a portal, follow these steps:
1. Click on the "Sign Out" link located in the top right corner of the portal window.
2. Enter your username and password and click on the "Sign Out" button.