If you're having trouble logging into your portal, we have a few tips to help you out. First, make sure that you're using the most up-to-date browser and plugin. If you're still having trouble, make sure that your login credentials are correct and that you're using the correct port number. And finally, if all else fails, give us a call at (800) 533-7734 and we'll be happy to help!
What is a Portal Ladder?
A Portal Ladder is a secure way for you to access your company's intranet from any internet-connected device. It's also called a Web Gateway, and it allows remote users to connect to your company's website or applications without having to enter the URL or login name.
To set up a Portal Ladder, you first need to create an account with your company's web server. (If you're using a hosted service, your provider will handle this process for you.) Once you have an account, create a new folder on your web server and name it "Portal Ladder." Within this folder, create a new file called "config.xml" and copy the following code into it:
This configuration file tells the Portal Ladder how to connect to
How to login to your Portal Ladder Account
If you have forgotten your Portal Ladder login information, or if you need to reset your password, follow these steps:
1. Log in to your Portal Ladder account. If you don't have an account, you can create one now.
2. Click on the "My Account" tab at the top of the page.
3. On the "My Account" page, click on the "Forgot Password" link next to your name. Enter your email address and click on the "Create Password" button. You will receive an email with a link to reset your password.
4. Click on the "Reset Password" link in the email and enter your new password in the fields provided. You will be asked to confirm your new password before it is updated on the "My Account" page.
How to change your password
If you have forgotten your password, follow these steps to change it:
1. Log in to portal.ucsd.edu using your login credentials.
2. Click the My Account tab at the top of the screen.
3. On the My Account page, click the Change Password link next to your name.
4. Enter your current password in the New Password field and click Change Password.
5. If you don't remember your current password, enter your e-mail address in the E-mail Address field and click Change Password again. The E-mail Address field will not be visible if you are not a registered user of portal.ucsd.edu.
6. Click Save Changes on the bottom of the page to finish changing your password.
How to report a problem
If you are having trouble logging in to your portal, please follow these simple steps:
1. Ensure that you are using the most recent version of the portal. To check your version number, enter portal at the top left of your browser and click on the "About this Site" link. If the version number is different than what is listed below, please update your portal.
2. Verify that you have the latest security patches installed. To do this, open a new tab in your browser and type in "https://www.portal-software.com/downloads/" into the address bar. If you don't see a blue download button, please install the latest security patches from their website.
3. Make sure you are using the correct login credentials for your portal account. If you are not sure what your login credentials are, please contact their customer service team using the contact form found on their website or by calling 1-800-345-9242 (U.S.) or +44 208 116 9010 (UK).
4. If you are still having trouble logging in, please submit a ticket through their online support system by clicking on the "Submit a Ticket