If you have been experiencing any issues logging into your patient portal, please follow the steps below to resolve the issue. If you have not been able to log in for a while and are not sure why, please contact customer service at 1-866-926-7378.
What are patient portal abnormal results?
Patient portal abnormal results can be anything from an error message to a complete system failure. If you are having trouble logging in to your patient portal, or if you are seeing any abnormal results, there are a few things you can do to try to fix the problem.
First, make sure that you have the most recent version of the patient portal software installed. If you are using an older version of the software, please install the latest update. If you are using a web browser, make sure that your computer is connected to the internet and that your browser is up-to-date.
If you are still having trouble logging in, try resetting your password. To do this, click on “My Account” on the main menu of the patient portal and then click on “Reset Password”. Enter your new password and confirm it. If that doesn’t work, please contact your doctor or nurse coordinator for more help.
How to login to your patient portal account
If you are having difficulty logging in to your patient portal account, please follow the steps below.:
1. Navigate to the patient portal home page and click on “My Account” in the upper-right corner.
2. Click on the “Login” icon in the lower-right corner of the My Account screen.
3. Enter your username and password and click on “Log In”.
4. If you have forgotten your username or password, please contact Patient Portal support at 877-898-9229 for assistance.
What if I forget my password?
If you forget your password, please click here to reset it. If that fails, please email [email protected] and include your username and password.
What if I don't have a patient portal account?
If you don't have a patient portal account, you can create one in the following ways:
• If you are a clinician affiliated with a participating hospital, clinics or health care organizations, and you have an institutional login and password, you can create a patient portal account by clicking on the "Create Account" link in the Patient Portal menu on the left side of your screen.
• If you are not affiliated with a participating hospital, clinic or health care organization and you would like to create a patient portal account for yourself, you can go to www.patientportal.gov and click on the "Create Account" link in the top right corner of the page. After filling out the basic information about yourself, including your name and email address, you will be prompted to create a password. You will also be asked to choose a user type (e.g., individual, family member or caregiver).
If you have any questions about creating an account or experiencing abnormal results from using your patient portal, please feel free to contact them at [email protected].
How do I request a new password?
If you have forgotten your password, you can reset it by clicking on the "Forgot Password" link on the login screen.
If you have difficulty logging in or if you are having problems with your account, please contact them at [email protected].
How do I change my personal information?
If you have registered for the Patient Portal, but have not yet logged in, please follow these instructions:
1. Click on the "Patient Portal" link in the left column of this page.
2. On the "Patient Portal" page, click on the "My Account" link in the upper right corner.
3. On the "My Account" page, click on the "Edit Profile" link in the upper right corner.
On the "Edit Profile" page, you will need to enter your login name and password. If you have forgotten your login name or password, please contact Patient Portal support at 877-PATIENT7 (877-728-3727).
What should I do if I see an error message on my screen?
If you are having difficulty logging in to your Patient Portal, there are a few things that you can do to troubleshoot the issue.
First, make sure that you have entered your user ID and password correctly. Next, try clearing your browser cache and cookies. Finally, if all of these measures fail to fix the problem, please reach out to us for assistance.
If you are having difficulty logging in to your Patient Portal, there are a few things that you can do to troubleshoot the issue. First, make sure that you have entered your user ID and password correctly. Next, try clearing your browser cache and cookies. Finally, if all of these measures fail to fix the problem, please reach out to us for assistance.
Conclusion
If you are experiencing abnormal results from your patient portal, there are a few things you can do to troubleshoot the issue. First, check to see if you have been signed out of your account or if the browser is configured incorrectly. If those solutions don’t work, try resetting your password and then signing in again. If all of that fails, contact customer service for further assistance.