If you have an account with OTRS, then you are probably familiar with the login screen that appears when you first access the system. This tutorial will show you how to login using your OTRS self service portal account.
What is OTRS?
OTRS is a self-service portal that helps agencies manage their online services. It offers a single online interface for managing all your agency’s online accounts, such as email, web hosting and calendars.
How to Login to OTRS?
To login to OTRS, you will need your username and password. To get your username and password, go to the Login page and enter your agency’s name in the Username field and the word “password” in the Password field.
How to Login to OTRS
If you have forgotten your OTRS login credentials, or if you are having trouble logging in to your account, follow these instructions to get started.
First, click the Login link on the main OTRS page. This will take you to the login screen.
In the login field, type your username (the name that you used when you subscribed to OTRS) and password (the password you used when you registered for an account). If you have not registered for an account yet, enter your email address in the Email Address field and click the Log In button.
If you are having trouble logging in, please contact [email protected] for assistance.
How to Create an Account
If you're new to OTRS, you'll want to create an account. To do this, follow these steps:
1. Go to the OTRS home page and click on the "Sign In" link in the top left corner of the page.
2. Enter your email address and password in the appropriate fields and click on the "Sign In" button.
3. You'll be taken to the main login screen. If you don't have an account yet, click on the "Create New Account" link in the top right corner of the screen and follow the instructions.
4. Once you've created your account, you can access it by clicking on the "Log In" link in the top right corner of any OTRS page.
How to Assign and Edit Contact Information
If you need to login to your OTRS Self Service Portal, here are the steps:
1. Log in using your user name and password. If you have forgotten your user name or password, please contact OTRS support.
2. Click on the "Contact List" link in the header of the page. You will see a list of all of the contacts in your system. To edit a contact's information, click on its blue "Edit" button. The following information will appear:
- Name
- Telephone Number
- E-mail Address (if different from telephone number)
- Comments (optional)
- Select one or more options from the "Action" dropdown menu:
*Send Email*
*Send Phone Call*
*Send Text Message*
*Add to Calendar*
*/Remove from Calendar*
3. Click on the blue "Submit" button at the bottom of the form to save your changes.
How to View and Print Email Messages
If you're looking to view your email messages, you can do so by logging into the OTRS self service portal. Once you are logged in, click on the "Email" tab and select the messages that you want to view. You can print them by clicking on the "Print" button next to the message.
How to Respond to Email Messages
If you receive an email message from OTRS, how should you respond?
How to Delete an Email Message
If you have an email message that you no longer want and you don't want it to be stored in your account, you can delete it. To do this, go to the "My Account" page and select the "Email Messages" tab. On the "Email Messages" tab, select the message you want to delete and click on the "Delete" button.
How to Export Address Lists
If you have an address list that you would like to export to a text or CSV file, follow these steps:
1. Log in to your OTRS self service portal account.
2. Click on the "My Account" tab at the top of the page.
3. Click on the "Address Lists" link in the left-hand column.
4. Click on the "Export Address Lists" button at the top of the page.
5. Select a file format from the dropdown menu and click on the "Export" button.
6. Enter a filename for the exported file and click on the "Save" button.
How to Download Phone Books
If you have an OTRS account and would like to download phone books, follow these steps:
1. Log in to your OTRS account.
2. Click the "Phone Books" link on the left-hand side of the screen.
3. On the "Phone Books" page, click the "Download Phone Books" button.
4. Follow the instructions on the screen to complete the download process.
Conclusion
Thank you for reading their article on how to login to OTRs self service portal. In this article, we will provide a step-by-step guide on how to login and access your account. We hope that this guide has been helpful, and if not please feel free to contact them at [email protected] for more help. Thank you again for choosing OTRs!