If you have trouble logging in to your Nutanix Support Portal, there are a few steps you can take to troubleshoot the issue. In this article, we'll walk you through the steps you need to take to login and resolve any issues you may be having.
How to login to Nutanix Support Portal
If you are having trouble logging in to Nutanix Support Portal, follow these steps:
1. Sign in to your Nutanix account.
2. Click the "Support Portal" tab in the navigation bar on the left hand side of the page.
3. Enter your login credentials and click the "Login" button.
4. You will be redirected to the Nutanix Support Portal login page where you can enter your password. If you have forgotten your password, please click the "Forgot Password?" link below and follow the instructions.
5. Once you have logged in, you will see a list of available support tickets. You can browse through them or click on one to view its details.
How to submit a support ticket
If you need to submit a support ticket, first login to the Nutanix Support Portal. To login, go to https://support.nutanix.com and sign in with your credentials.
Once you're logged in, click on the "Support Tickets" link on the left hand side of the page.
From here, you can submit a support ticket by clicking on the blue "Submit a Ticket" button.
You'll then be taken to the ticket submission form.
In the "Subject" field, type "Login issue" and in the "Description" field, provide a brief explanation of your problem. In the "Body" field, provide as much detail as possible about your issue. Please include any screenshots or videos that may help illustrate your problem.
Please also include your account name and password if you have them so we can attempt to resolve your issue quickly.
Thank you for using their Nutanix Support Portal!
How to track the progress of your support ticket
Nutanix offers a support portal where you can track the progress of your ticket. To login to the support portal, follow these steps:
1. Open the Nutanix Support Portal at https://support.nutanix.com/.
2. Enter your Nutanix account ID and password.
3. Click Log In.
4. If you are not already logged in, click New Account to create a new account or log in with an existing account.
5. On the My Tickets tab, under My Tickets Summary, you will see your current ticket status and associated information. The following table provides details on each statuses:
- Open: Your ticket is open and awaiting response from Nutanix staff.
- In Progress: Nutanix is currently investigating and resolving your issue. You will receive an email notification when your ticket is updated with the latest status information.
- Resolved: Your issue has been resolved and you will not receive further notifications about this ticket unless there is a new issue or update related to it.
How to access live chat support
If you're having trouble logging in to your Nutanix account, or have any other questions, you can reach out to their live chat support team. Here's how to access their support portal:
1. Launch the Nutanix Support Portal on your browser.
2. Click on the "Live Chat" tab at the top of the page.
3. Enter your Nutanix username and password into the appropriate fields, and click "Login."
How to reset your password
If you forget your Nutanix login credentials, you can reset them through the Nutanix Support Portal. To reset your password, follow these instructions:
How to unsubscribe from email notifications
If you no longer wish to receive notifications from Nutanix, you can unsubscribe by following these instructions:
1. Log in to your Nutanix account.
2. Click on the "My Account" link in the top right corner of the homepage.
3. Under "My Account Settings", click on the "Notifications" tab.
4. To unsubscribe from all notifications, select the "Unsubscribe All" checkbox.