If you're looking to login to your Network Rail account, we've got the steps for you below.
How to login to Network Rail Epay
If you are a Network Rail customer and have an Epay account, you can login to your account to use the Epay facilities.
To login to your account, please follow these steps:
1. Open the website www.networkrail.co.uk/epay
2. Click on the 'Login' link in the top right of the screen
3. Enter your user name and password (both of which are case-sensitive)
4. Click on the 'Log In' button at the bottom of the screen
How to create an account
If you are new to Network Rail Epay, or need to sign up for a new account, follow these easy steps:
1. Go to networkrail.co.uk and click on the 'Sign In' button in the top right-hand corner of the homepage.
2. Enter your email address and password in the appropriate boxes, and hit 'Sign In'. You will be taken to your account overview page.
3. On this page, you will see a list of the different services that you can use Network Rail Epay for. Click on the link that relates to the service that you want to use (e.g. 'Train Tickets').
4. On the train tickets page, you will see a list of products that are available through Network Rail Epay (e.g. 'Train Tickets'). Select the product that you wish to purchase (e.g. 'Train Tickets').
5. On the product details page, you will see a list of options that are available to purchase (e.g. price, quantity). Click on one of the options (e.g. price), and then select the quantity that you require (e.g. 1 ticket
How to make a payment
If you need to make a payment on Network Rail, there are a few different ways you can do it. Here's how to make a payment using Epay:
1. Go to the Epay website and sign in.
2. On the main page, click on the 'Payment options' button.
3. On the Payment options page, select 'Make a payment'.
4. Enter your bank account number, sort code, and routing number (if needed) into the relevant fields and click on the 'Submit' button.
5. Your payment will now be processed and you'll be notified of the outcome via email.
How to cancel an account
If you no longer require the account or want to cancel it, follow these simple steps:
1. Log in to your Epay account at networkrail.co.uk/epay. You will need your email address and password to do this.
2. Go to My Account > Cancellations. Here you can cancel your account if you wish.
How to track a payment
If you’ve ever had to track a payment on Network Rail Epay, you’ll know it can be a pain. Here we’ll show you how to login and track your payment.
How to dispute a payment
If you have a problem with a payment you have made, you can dispute it.
1. Go to Network Rail's online Epay dispute form.:
https://www.networkrail.co.uk/epay-dispute-form/
2. Fill in the required details and attach any supporting documents if necessary.:
3. Submit your dispute and we'll review it. If we find that the payment was valid, we'll refund the money to you as soon as possible.
Conclusion
If you're having trouble logging in to your Network Rail Epay account, follow these steps:
1. Navigate to www.networkrail-epay.com/login
2. Enter your email address and password into the appropriate fields
3. Click the "Log In" button
4. If you are still having trouble logging in, please contact customer services at 08457 910050 or via their online support form