If you're having trouble logging in to Jetpay, check out their how-to guide below. If you still can't get in, please submit a ticket and one of their team members will help you out as soon as possible.
How to Login to Jetpay
If you are having trouble logging in to Jetpay, please follow these simple steps:
1. Open your browser and visit jetpay.com.
2. Click the “Login” link on the top right of the page.
3. Enter your email address and password (or create a new account).
4. Click “Log In”.
5. If you are not already logged in, you will be prompted to log in now.
How to Reset your Password
If you have forgotten your Jetpay login credentials, you can reset them by following these steps:
1. Log in to your Jetpay account.
2. Click on "My Account" in the top right corner of the screen.
3. On the My Account page, click on "Reset Password."
4. Enter your email address and password in the appropriate fields and click on "Reset Password."
5. You will be prompted to confirm your password reset request. Once you have clicked on "Confirm," your new password will be sent to the email address that you entered in step 3.
Lost Password Recovery
If you have forgotten your Jetpay login, or have lost your password, there are a few steps you can take to recover it. To begin, you will need to try and sign in using the email address associated with your account. If that doesn't work, you can also try and sign in using the username and password that you used when creating your account. If neither of those options work, you can contact Jetpay support for assistance.
Change your Email Address
If you've ever had trouble logging in to Jetpay, or if your email address has changed, you can change it easily using the login form on the homepage.
Change your Username
If you've forgotten your username, or if you need to change it for some reason, follow these steps:
1. Log in to your Jetpay account.
2. Click on the "My Account" tab.
3. Enter your email address and password in the appropriate fields, and click on the "Log In" button.
4. On the "My Account" page, click on the "User Name" link next to your name.
5. Enter a new username in the text field and click on the "Save" button.
Block or Unblock Someone
If you need to block someone from logging into Jetpay, follow these steps:
1. Click on the "Settings" button in the top right corner of the Jetpay homepage.
2. Under "Security", click on "Block user".
3. Enter the user's email address and password in the corresponding fields, and click on "Update preferences".
4. The blocked user will now be unable to log into Jetpay.
How to Report a Problem
If you experience any problems logging in to Jetpay, please let us know. We'll be happy to help you out. To report a problem, please follow these steps:
1. Visit their Login Problems page and fill out the form.
2. Include as much information as possible, including your username, email address, and the time and date of the problem.
3. If you have screenshots or video of the issue, please include them too!