If you are a resident of Highpoint Apartments and need to login to the Resident Portal, please follow these steps:
1. Click on the "Resident Portal" link located on the Homepage of their website.
2. Enter your login information in the boxes that appear.
3. Click on "Log In."
4. You will now be taken to the "My Account" page where you can view your account history, make changes to your profile, or request maintenance services.
How to Login to Highpoint Apartments Resident Portal
If you are a resident of Highpoint Apartments, you can login to their resident portal to manage your account, check your account information, and more! To login, follow these steps:
Step 1: Go to the resident portal page on the website.
Step 2: Click the “Login” link in the top right corner of the page.
Step 3: Enter your email address and password in the appropriate fields.
Step 4: Click “Log In” to finish logging in.
How to Change Your Password
If you have forgotten your password, or if you need to change it, you can do so by following these steps:
1. Go to the "Residents Portal" section of the website and enter your login name and password.
2. Click on "Forgot Your Password?" in the upper right-hand corner of the screen.
3. Enter your email address in the "Email Address" field and click on "Generate New Password."
4. You will receive a confirmation email with your new password. Please remember to keep this password confidential!
How to Report a Maintenance Issue
If you are experiencing a maintenance issue at one of their Highpoint Apartments communities, please follow the instructions below for reporting the issue.
If you have any questions about these procedures, please feel free to call us at (757) 423-3000 or email us at [email protected].
How to Add or Remove a Resident from Your Address Book
If you need to add or remove a resident from your address book, follow these steps:
1. Log in to the Highpoint Apartments Resident Portal.
2. Click on the "My Address Book" tab.
3. Click on the "Add Resident" button.
4. Enter the resident's name and email address into the appropriate fields, and click on the "Submit" button.
5. If the resident has an associated photo, you will be asked to upload it. Click on the "Upload Photo" button and select the file from your computer.
6. Review your address book entry and click on the "Update Entry" button if necessary.
7. Thank you for using the Highpoint Apartments Resident Portal!
How to Manage Your Communication Preferences
If you are using the Highpoint Apartments Resident Portal, you may want to manage your communication preferences. This article provides tips on how to do this.
FAQs for Highpoint Residents
If you're having trouble logging in to the resident portal, here are some answers to some of the most common questions.
How do I log in?
To log in to the resident portal, all you need is your Highpoint ID and password. If you don't have your Highpoint ID or password, please contact customer service.
Can I use my Facebook account to log in?
No, you cannot use your Facebook account to log in to the resident portal.
Why can't I log in?
There could be a number of reasons why you may not be able to login to the resident portal. Some possible reasons include: your computer may not have Windows 10 installed, you might not have the latest updates for Adobe Reader or Flash Player installed, or your network connection might be too slow. If you're still having difficulty logging in after trying the steps below, please contact customer service.