Embarcadero Maintenance Portal is an online tool that lets users manage software installations and updates on their servers. In order to login to the portal, you need to first create a user account. This guide will show you how to do that.
How to login to the Embarcadero Maintenance Portal
If you are having trouble logging in to the Embarcadero Maintenance Portal, follow these steps:
1. Click on the link in the email you received from Embarcadero. This will take you to a page that looks like this:
2. On the left-hand side of this page, click on the Login link. You will be taken to a page like the following:
3. Enter your User Name and Password in the appropriate boxes, and click on the Log In button. If you have forgotten your User Name or Password, please contact Embarcadero Support.
How to find your maintenance portal account number
If you have forgotten your login information, or if you need to update your contact information, you can find it on the Embarcadero Maintenance Portal website. Go to the "My Account" page and click on the "Update Profile" link in the upper right corner. You will be taken to a form where you can enter your account number and email address.
How to make a request for maintenance
If you need to make a request for maintenance on the Embarcadero platform, you can login to the Maintenance Portal. Here's how:
1. Go to https://maintenance.embarcadero.com
2. Sign in with your Embarcadero credentials (username and password).
3. Select the region where your software is installed.
4. On the left navigation bar, select Request Maintenance.
5. Click New Request and fill out the form as follows:
-Name: The name of the request you are making. For example, "Update Server Software."
-Description: A brief description of why you need the maintenance service.
-Start Date and Time: The date and time when you want the maintenance service started (in GMT/UTC).
-End Date and Time: The date and time when you want the maintenance service finished (in GMT/UTC).
-Server Location: The name of the server or servers where you want the maintenance service performed. This can be a single server or a list of servers separated by commas. If you are requesting maintenance for all servers in a particular region,
How to pay for maintenance
If you need to pay for maintenance, please login to the Maintenance Portal. You can use your Embarcadero account or PayPal account.
How to dispute a request for maintenance
We want to make sure that you are aware of the steps you need to take if you disagree with a request for maintenance from their Embarcadero Maintenance Portal.
First, you should review the request and its associated documentation to determine if it is valid. If it is not, you can dispute the request. To do this, open the Maintenance Portal and click on Disputed Requests in the top left corner. This will open a list of all requests that have been flagged as disputed. You can then review the information and decide whether to dispute or accept the request. You can also contact customer support if you need assistance resolving a dispute.
Thank you for using their Maintenance Portal!
How to get help with the Embarcadero Maintenance Portal
If you need help logging in to the Embarcadero Maintenance Portal, here are instructions:
1. Click the "Login" button on the top right corner of the homepage.
2. Enter your username and password in the appropriate fields.
3. Click the "Log In" button.
4. If you are having trouble logging in, please contact Embarcadero Support for assistance.