Durham Portal is a website that helps Durham residents get information and services they need from the City of Durham. If you are new to Durham Portal, or if you have forgotten your login information, this article will walk you through the steps necessary to access your account and login.
How to login to Durham Portal
If you are having difficulty logging in to Durham Portal, follow these steps:
1. Click the Durham Portal Login link in the navigation bar on the left hand side of the home page.
2. Enter your email address and password in the appropriate fields. If you have forgotten your password, click the Forgot Password link and enter your email address in the Forgot Your Password field. Your password will be sent to this email address.
3. Click the Log In button to log in to Durham Portal.
How Durham Portal uses cookies
Durham Portal uses cookies to improve your user experience. By continuing to use the site, you agree to their use of cookies. To learn more and change your cookie settings, please review their privacy policy.
To disable cookies, please follow the instructions below:
If you're using a desktop or laptop computer:
1. Click on the "Settings" icon (on the top right side of most browsers).
2. Select "Privacy" from the menu bar.
3. Under "Cookies," make sure that "Enable cookies" is set to "No."
4. Click on the "Close" button to finish.
5. Restart your computer if it was closed while you were making changes. If not, log out of Durham Portal and log back in. If you're using a smartphone or tablet:
1. Open the Durham Portal app and sign in.
2. Tap on the three lines in the top left corner of your screen, then select "Settings."
3. Under "General," make sure that "Enable cookies" is set to "No."
4. To delete individual cookies, tap on them and then select "Delete."
What information is collected about users?
Durham Portal collects the following information about users: name, email address, and password.
How does Durham Portal use this information?
Durham Portal collects user information, including name, username, email address and password, in order to provide the user with a better experience. This information is used to personalize Durham Portal for each user and to keep track of site usage. The user has the option to hide their name and email address from public view, but their username and password will still be stored. If the user no longer wishes to use Durham Portal, they can delete their account by clicking on the "My Account" tab in the upper right corner of the website and following the instructions.
Can I change my mind about giving consent?
If you have changed your mind about consent, there are a few options available to you. You can withdraw consent you originally provided, or you can revoke your previous consent if the person has already completed their activity.
What happens if I refuse to give consent?
If you do not want your data to be used for marketing or research purposes, you may refuse consent at any time by clicking on the "Opt out" button on their Consent Policy page. If you have already provided consent and would like to revoke it, please email us at [email protected]. If you have not yet provided consent, and we have obtained your permission to use your data in accordance with their Consent Policy, we will continue to use your data as described in that policy.
Can I withdraw my consent at any time?
Yes, you can withdraw your consent at any time. To do so, go to the MyDurham Portal and sign in. On the left side of the screen, under "My Account," click on "Consent settings." There, you'll find a link to "Withdraw my consent." You can also contact them at [email protected] if you have any questions or concerns about withdrawing your consent.
What are the consequences if I breach their terms of use?
If you violate their terms of use, we may take any of the following actions:
- Remove your account from their services
- Impose a temporary or permanent suspension of your account
- Report your activities to law enforcement
- Sell, license, or transfer your account or any of its contents to a third party
- Make any changes to your account settings or password that prevent you from using their services
- Refuse to provide us with information that we request in order to enforce their terms of use
What rights do I have if I am unhappy with the
services provided by Durham Portal?
If you are unhappy with the services provided by Durham Portal, you have a number of rights. Firstly, you are entitled to a refund if you have not used the service for a period of six months or more. Secondly, you can request that the portal be closed if it is causing significant inconvenience to you or if it is not meeting your needs. Finally, you can make a formal complaint if you believe that the portal is not complying with the terms of its contract with Durham County Council.