Cisco Unified Customer Voice Portal (CUVP) is a comprehensive customer communications solution that helps organizations manage their customer interactions across the customer experience journey. This document provides instructions on how to configure and administer CUVP.
How to configure Cisco Unified Customer Voice Portal (UCP) for remote access
Cisco Unified Customer Voice Portal provides the ability to manage voice traffic from a centralized location. This article will show you how to configure UCP for remote access.
To configure UCP for remote access, first create an account on the portal server. In most cases, the portal server is located at the corporate headquarters. To create an account, open the Cisco Unified Customer Voice Portal home page and click on the gear icon in the upper-right corner of the screen. From the gear menu, select Accounts. The Accounts page appears. Click on New Account and enter a user name and password (the default password is cisco). After you have created your account, you can configure remote access from your computer by following these steps:
1. Open a web browser on your computer and type http://
2. Under Login Information, click on Remote Access Configuration link. The Remote Access Configuration page appears.
3. On this page, under Remote Access Settings, click on Add Connection Profile button and select Cisco Unified Customer Voice Portal from the Connection Type drop-down list. Under Authentication Method, specify either Basic or Digest authentication method
How to create a user profile
If you are a customer, administrator, or employee and need to access the Unified Customer Voice Portal (UCP) for your company, you need to create a user profile. The user profile lets you log in to the UCP with your username and password.
To create a user profile:
1. Log in to the UCP by using your username and password. If you are not already logged in, click the Login link in the upper-right corner of the screen.
2. In the User Profile section on the left side of the screen, click New User Profile. The New User Profile window opens.
3. In the User Profile Name field, type a name for your user profile. This is the name that appears in the My UCP portal page and in other places in which users list their profiles.
4. In the User Profile Email Address field, type an email address for your user profile. This is the email address that appears in My UCP portal page and in other places where users list their profiles.
5. In the Password field, type your username and password. Click Save to save your user profile.
How to customize the user interface
If you are looking to make your user interface more personalized and tailored to your needs, it is possible to do so through the Cisco Unified Customer Voice Portal (Cisco CVP). This article will provide instructions on how to customize the user interface.
First, open the Cisco CVP home screen by clicking on the icon in the upper-right corner of your screen. The home screen will be populated with several icons representing different sections of the Cisco CVP. To access the customization section, click on the "Settings" icon.
The "Settings" page will display all of the user interface customization options that are available. On this page, you can select which modules appear in your navigation bar and on which pages they appear. You can also control which buttons are displayed on each module and page, as well as which colors are used for each button.
To add or remove a module from your navigation bar or page, click on the "Add" or "Remove" buttons, respectively. To change the color of a button, click on the "Color" button and select a new color from the drop-down menu.
How to administer the system
In this article, we will show you how to login to the Cisco Unified Customer Voice Portal system. When logged in, you will be able to perform the following tasks:
1. Change your password and confirm it.
2. Manage your voice portal settings.
3. view and manage your voice portal users and devices.
4. Troubleshoot any issues with your voice portal system.
Troubleshooting tips
If you are having trouble logging in to your Cisco Unified Customer Voice Portal, try the following tips:
- Verify that you have entered the correct user name and password.
- Make sure that you have installed the latest software and firmware updates for your portal.
- Check that your firewall is not blocking access to port 5060.
- Tryopening the web browser on a different computer and entering the URL of your portal in the address bar.
Conclusion
After reading this guide, you will be able to login to your Cisco Unified Customer Voice Portal (CVP) with the username and password that you created when you enrolled in CVP. In addition, this guide provides information on how to view recordings of voice interactions as well as configure call forwarding.