If you are having trouble logging into the support portal, follow these steps:
1. Navigate to https://support.commvault.com in your browser and enter your login credentials.
2. If you have not created an account on the support portal, you will be prompted to do so. Enter your name and email address and click "Create an Account" to create a user account.
3. Once you have logged in, click on the "Support Portal" link in the left-hand column of the home page. This will take you to the main support portal page.
4. On this page, under "My Account," find the "Login" link and click it to log in.
5. If you are still having problems logging in, please contact Commvault Customer Support at 800-441-4673 or [email protected] for further assistance.
Instructions for logging into the Commvault Support Portal
To access the Commvault Support Portal, please follow these steps:
1) Navigate to www.commcrypto.com and login with your user name and password. If you are not already logged in, you will be prompted to do so.
2) Once logged in, click on the "Support Portal" link in the main menu bar.
3) On the "Support Portal" page, click on the "Login" link in the left-hand navigation panel.
4) Enter your user name and password in the appropriate fields and click on the "Log In" button.
5) You will be directed to the "Login Successful" page, where you can check to see if your login was successful. If not, please follow the instructions below for resolving any issues that may have occurred while logging in.
How to troubleshoot common issues with the Commvault Support Portal
If you are having difficulty logging in to the Commvault Support Portal, here are some common troubleshooting steps you can follow:
1. Verify that you have the correct URL and login credentials. To check your URL, open the browser and type in the following address:
https://support.commsvr.com
If you are using a personal or corporate account, make sure that you are using the correct URL and login credentials. If you're not sure what your URL and login credentials are, please contact Commvault support.
2. Make sure that your internet connection is working properly. If you're experiencing issues logging in to the Support Portal, your internet connection may be causing the problem. Try connecting to the Support Portal from a different computer or from outside of your network if possible.
3. Make sure that you are using the latest version of the browser and cookies are enabled. The Support Portal may not work as expected if you're using an older version of the browser or if cookies are disabled.
4. Try clearing your cache and cookies on the browser before trying to access the Support Portal again. If clearing your cache and cookies doesn't resolve the issue, try disabling JavaScript and reloading the
Common errors when logging into the Commvault Support Portal
If you are having trouble logging into the Commvault Support Portal, here are some common errors to check for:
- Make sure you have the latest version of the Commvault Support Portal installed.
- Make sure your web browser is up to date.
- Make sure you entered the correct user name and password when you first logged in.
- Make sure your computer is connected to the internet.
Troubleshooting the Commvault Backup and Restore process
In order to login to the Commvault Support Portal and troubleshoot your backup and restore process, you will need the following information:
1. Your Commvault Backup and Restore username
2. Your Commvault Backup and Restore password
3. Your Commvault Server IP Address or Hostname
4. The port number that your Commvault Server is running on (for example, 443)
5. The browser you are using (for example, Chrome, Firefox, Internet Explorer)
6. The URL of the Commvault Support Portal page you are trying to access (for example: https://support.commvault.com/portal/login?username=username&password=password&serverip=serverIP&port=443)
7. The time zone of your computer (for example, America/New_York)