With the recent changes to the Member Portal, it can be a little bit confusing as to how to log in. In this article, we will outline the different ways you can login to the Member Portal, and what to do if you're having trouble.
What changes have been made to the credentials at member portal?
The member portal has undergone some changes in order to improve the user experience. The most noticeable change is that members now need their Credential ID and password to login. Previously, members would simply login with their username and password.
Another change is that the member portal now supports two-factor authentication. This means that members must enter both their Credential ID and password to login, as well as a code sent to their phone or generated by a security app. Two-factor authentication is recommended for increased security, and it is available on some member portals for free using Google Authenticator or Duo Security.
How do I login with my credentials?
If you have forgotten your credentials, or if you need to update them, you can login to the Member Portal using your Username and Password.
What if I can't login with my credentials?
If you have forgotten your credentials, or if they have changed, you can login to the Member Portal using your email address or username.
Can I still use my Member Portal account?
If you have an active and valid Member Portal account, you can use it to login to the website. However, if you have changed your credentials at memberportal.com, you will need to create a new login using the new credentials. You will be able to find instructions on how to do this on the memberportal.com website.
Conclusion
If you have recently changed your username or password at Member Portal, you may experience some difficulty logging in. This is because the new credentials may not yet be propagated throughout the system. To troubleshoot this issue, try the following:
- Refresh your browser (usually this fixes most problems).
- If that doesn't work, try logging in using your email address and password. If that still doesn't work, please contact customer service for assistance.