Ashtabula County is one of the most populous counties in Ohio with a population of over 350,000. To provide services to this large population and keep track of their cases, the county has implemented a web portal to manage their child support payments. In this article, we will teach you how to login and use the portal.
How to login
If you are a parent or legal guardian with a child in the Ashtabula County Ohio Department of Job and Family Services (DJFS) custody, you may need to login to the child support web portal in order to view or update your child support case information. The following instructions will show you how to login:
1. Go to the www.AshtabulaCountyOhio.gov website and enter your Username and Password in the appropriate fields on the homepage. You will be prompted to create a new password if you have not done so previously.
2. Click on the Login link on the left side of the page. You will be prompted to enter your Username and Password again. Once you have logged in, you will be taken to the Home page of the child support web portal.
3. On the Home page, click on Families and Children in the top navigation bar. This will take you to a list of all of your active cases with DJFS. You can view case information by clicking on any of the case numbers listed. If you have not yet created an account for yourself on the child support web portal, you will be prompted to do so when
How to find your case number
If you are having trouble logging into the Ashtabula County Child Support Web Portal, you can find your case number by following these steps:
1. Go to the Ashtabula County website and enter your full name and date of birth.
2. Click on "My Account" in the upper-left corner of the web page.
3. Once on the My Account page, click on "History & Documents."
4. On the History & Documents page, under "Find Case Number," you will see a box that says "Enter Case Number."
5. Enter your last name and first initial (e.g., John S.) and hit βsubmitβ. The system will return your case number as well as other information about your case such as court docket numbers, settlement dates, etc.
How to view the support order
If you are a parent or legal guardian of a child who is receiving child support in Ashtabula County, Ohio, the easiest way to view your current child support order is through the online portal. The portal is available at: http://www.ashtabulacountyohio.gov/CCP/. To login, enter your name and email address into the appropriate fields and click the "Log In" button. Once you have logged in, you will be able to access all of your account information, including your support order.
How to appeal a support order
There are a few ways to appeal a support order, depending on what you believe is wrong with the order.
β’ If you think the amount of support ordered is too low, you can file an appeal with the Ohio Domestic Relations Commission. The commission can review the case and decide if the amount of support should be increased.
β’ If you believe that the child support order was issued incorrectly, you can file an appeal with the Ashtabula County Recorder of Deeds. The recorder can review the case and make a ruling on whether or not to change the order.
How to change or update your contact information
If you have changed your contact information, please follow these steps to update your information on the portal:
Log in to the portal. Click on My Account in the top navigation bar. Click on Contact Info in the My Account section. Enter your updated contact information in the appropriate fields. Click on Save changes.
If you need to reset your password, please follow these steps:
Log in to the portal. Click on My Account in the top navigation bar. Click on Password & Security in the My Account section. Enter your old password in the Passwords field and click on Reset password. Select a new password and click on Confirm password.
How to suspend or terminate your account
If you need to suspend or terminate your account, follow these steps:
1. Log in to the portal at www.ashtabulacountyohio.gov/childsupport.
2. Click on the "Accounts" tab.
3. Click on the "Suspend/Terminate Account" link in the left column.
4. Follow the prompts to complete the suspension or termination process.
How to report abuse or neglect
If you are a parent or guardian of a child in Ashtabula County and believe that your child has been abused or neglected, you can use the countyβs new child support web portal to report the abuse or neglect.
To report abuse or neglect using the web portal, you will need to:
-Register for an account on the portal. You can create an account by clicking on βMy Accountβ in the top right corner of the portal and entering your email address. After logging in, you will be able to access your account information and report abuse or neglect incidents.
In order to make a report of abuse or neglect, you will need the following information:
-Your name and address
-The name and address of the person you believe is abusing or neglecting your child
-A description of the incident(s) you believe constitutes abuse or neglect
-The date(s) of the incident(s)
How to get assistance with a case
If you are a parent or legal guardian of a child in Ashtabula County and need assistance with your child support case, there are a couple of ways to get help. The first is to use the online child support portal. The second is to speak with an attorney.
To access the online child support portal, you need to sign in using your case number and PIN. Once you're logged in, you can access information about your case, including your current balance and pending changes. You can also view payments that have been made on your behalf, as well as request payments be transferred to a different account or stopped entirely.
If you need legal help with your child support case, contact an attorney. An attorney can provide advice about how to proceed with your case, help negotiate a payment plan with the other party, and represent you in court if necessary.